Privacy notice

Last updated: 7 October 2026.

Who is responsible for your data

This website and the UR Maintain enquiries it handles are operated by Lumi Zone, Łukasz Blania, ul. Zabrska 15, 40-083 Katowice, Poland ("we"). For anything in this notice, including any request to exercise a right described below, write to contact@urmaintain.com.

What this website collects

What you type into the form. The enquiry form on the contact page asks for your name, work email and company, and optionally your country, what you are interested in, your maintenance team size and a message. A consent checkbox is required before the form can be sent. There are no accounts, no logins and no payments on this website.

What our hosting provider records. Serving a page means the server sees a request. Netlify, Inc. hosts this website and keeps standard server logs — IP address, time, requested URL and browser user agent — for security, abuse prevention and troubleshooting.

Page-view statistics. We count page visits with Umami, an open-source analytics tool that we host ourselves at analytics.darkdynasty.cloud. It sets no cookies and builds no profile of you. It records which page was viewed, the referring page, and the browser, operating system, device type and country derived from the request. We use the totals to see which pages are read; we do not use them to identify you, and the data stays on our own server.

What this website does not do

• It sets no cookies, including for the page-view statistics.
• It runs no tag manager, no session recording and no advertising or tracking pixel.
• It loads its fonts, styles and images from this domain. The only scripts are the site's own and the page-view script described above.
• It does not profile you, and it does not sell, rent or share what you send for anyone else's marketing.

This is a static site: apart from the page-view script, the only outbound request it makes is the one you trigger by submitting the form.

Why we process it, and on what legal basis

• Answering your enquiry, demo or order — on the basis of your consent, given by the checkbox when you submit the form, and of the steps needed before a possible agreement with you. You can withdraw consent at any time by writing to the address above; that stops further use, it does not undo what was lawfully done before.
• Page-view statistics — on the basis of our legitimate interest in knowing which pages are useful.
• Server logs — on the basis of our legitimate interest in keeping the site available and secure, and in investigating abuse.

Who else sees what you send

• Formspree (Formspree, Inc.) receives the form submission and forwards it to our mailbox. It processes the data on our instructions, as described in its own privacy policy.
• Netlify, Inc. hosts this website and keeps the server logs described above.
• The page-view statistics stay in our own analytics service and are not passed to anyone.
• Our email provider stores the resulting message in our mailbox.
• Nobody else. We do not sell your details, we do not add you to a newsletter, and we do not pass them to any other supplier or partner.

Some of these providers may process data outside the European Economic Area. Where that happens, the transfer relies on the safeguards those providers publish for their own services (standard contractual clauses or an adequacy decision). If you need the specifics for a review, ask us and we will put them in writing.

How long we keep it

An enquiry — the form contents and the email thread it starts — is kept for up to 24 months after our last exchange, so that a conversation paused for a season is not lost, and is deleted afterwards. Ask us sooner and we will delete it sooner. Server logs are kept by the hosting provider for its own short retention window and are not copied anywhere by us.

Your rights

You have the right to ask for a copy of what we hold about you, to have it corrected, to have it deleted, to have its use restricted, to object to its use, and to receive it in a portable form. Where processing rests on consent, you can withdraw that consent at any time. Write to contact@urmaintain.com and we will answer within a month.

If you believe we have handled your data badly, you can complain to a supervisory authority — in Poland, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warsaw) — or to the authority in your own country.

What this notice does not cover

This notice is about this website and the enquiries it starts. It does not describe the data inside a UR Maintain deployment: a self-hosted deployment runs entirely on the customer's own infrastructure, where the customer is the controller of that data, and no part of it is sent to us. Data in the managed cloud service is covered by the agreement you sign with us when you buy it.

Changes

If this notice changes, the date at the top changes with it. Material changes that affect an enquiry already in progress will be sent to the address you gave us.